IT Service Management System
Excellent IT services... optimized operations... guaranteed satisfaction
Certifiable Standard
ISO/IEC 20000-1:2018
Excellent IT services... optimized operations... guaranteed satisfaction
Standard definition
Why it matters
Benefits
- 60% improvement in IT service quality
- 75% reduction in downtime
- 80% increase in user satisfaction
- improved operational efficiency
- reduced operational costs
- faster technical problem resolution
- improved security and reliability
Applicable organizations
- Essential for all IT service providers: internal IT departments
- hosting and cloud companies
- network service providers
- software development companies
- data centers
- telecommunications companies
- managed service providers.
Application scope
- The system covers all IT services: incident and problem management
- change and release management
- configuration and asset management
- service level management
- security management
- capacity and availability management
- service continuity management
- relationship management.
Assdaf methodology
- At Assdaf
- we believe that IT is the heart of modern business. Our methodology includes: assessing current IT services
- designing integrated service strategy
- implementing global best practices
- developing specialized teams
- performance measurement and continuous improvement.
Certification benefits
- Assdaf your partner in transforming IT into a powerful growth engine. We guarantee exceptional IT services that support your goals and achieve your ambitions. Excellent services
- high efficiency
- guaranteed satisfaction
- sustainable growth.
Start Your Implementation Journey with Assdaf
We can support you with assessment, qualification, training, and certification readiness.
Other popular standards
Medical Devices Quality Management System
Safe devices... protected lives... guaranteed healthy future
Medical Devices
Healthcare
ISO 9001:2015 Quality Management System Certification
Get ISO 9001 certification in Saudi Arabia with the best consulting and implementation services
Quality Management
Universal
Information Security Management System
Impenetrable digital fortress... protected data... unshakeable trust
Information Security
Universal
ISO 14001:2015 Environmental Management System Certification
Get ISO 14001 certification in Saudi Arabia and improve your organization’s environmental performance in line with international standards.
Environmental Management
Universal