Customer Complaints Management

Smart complaints... quick solutions... happy customers

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تعريف المعيار

ما هو ISO 10002:2018؟

ISO 10002:2018 is your smart system for turning complaints into golden improvement opportunities, transforming every complaint into a trust bridge with your customers, and ensuring quick and fair resolution of all problems, enhancing customer loyalty and improving your reputation.

المتطلبات الأساسية

أهم متطلبات تطبيق المعيار

The system covers all aspects of complaints management

receiving and recording complaints, classifying and analyzing complaints, investigation and quick resolution, customer communication, satisfaction follow

up, analysis and continuous improvement, training and development, performance measurement.

الفئات المستهدفة

من يحتاج للحصول على الشهادة؟

Essential for all organizations dealing with customers

trade and service companies, banks and financial institutions, telecommunications companies, hospitals and clinics, insurance companies, educational institutions, hotels and restaurants, government entities.

القيمة المضافة

لماذا هذا المعيار مهم لمنشأتك؟

Because 96% of dissatisfied customers don't complain but leave the company silently, and 91% of them will never return. System implementation achieves

70% improvement in customer satisfaction, 85% increase in customer retention, converting 70% of complaints into improvement opportunities, enhanced reputation and trust.

هل أنت مستعد لرفع مستوى منشأتك؟

انضم إلى قائمة عملائنا المتميزين واحصل على شهادة ISO 10002:2018 بكل سهولة واحترافية.

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معايير مشابهة

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ISO 10004:2018

Customer Satisfaction Monitoring and Measurement

Accurate measurement... real satisfaction... sustainable success

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