Customer Satisfaction Monitoring and Measurement

Accurate measurement... real satisfaction... sustainable success

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تعريف المعيار

ما هو ISO 10004:2018؟

ISO 10004:2018 is your smart compass for measuring customer satisfaction with scientific accuracy, revealing hidden truths behind your customers' feelings, and guiding you toward right decisions that ensure their permanent satisfaction and your continuous success.

المتطلبات الأساسية

أهم متطلبات تطبيق المعيار

The standard covers all aspects of satisfaction measurement

designing smart surveys, collecting data through various methods, analyzing results and trends, measuring performance indicators, benchmarking performance, identifying improvement opportunities, monitoring progress and development.

الفئات المستهدفة

من يحتاج للحصول على الشهادة؟

Vital for all organizations seeking excellence

trade and service companies, banks and financial institutions, technology companies, hospitals and clinics, insurance companies, hotels and restaurants, airlines, educational institutions.

القيمة المضافة

لماذا هذا المعيار مهم لمنشأتك؟

Because acquiring a new customer costs 5 times more than retaining an existing one, and 92% of companies use customer satisfaction as a key performance indicator. Standard implementation achieves

deeper understanding of customer needs, 65% improvement in services, 80% increase in customer retention, informed decision making.

هل أنت مستعد لرفع مستوى منشأتك؟

انضم إلى قائمة عملائنا المتميزين واحصل على شهادة ISO 10004:2018 بكل سهولة واحترافية.

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معايير مشابهة

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ISO 10002:2018

Customer Complaints Management

Smart complaints... quick solutions... happy customers

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